Terms of sale

Who is selling

Lumira Skin Sdn. Bhd., SSM 202601000000. Level 12, Menara Sample, Jalan Ampang, 50450 Kuala Lumpur. Email hello@lumiraskin.demo, phone and WhatsApp +60 12-345 6789, monday to friday, 9 am to 6 pm. Company name, registration number, address, phone, email and NPRA notification numbers on this site are demo placeholders. Lumira Skin is a fictional brand.

The goods

Each product page describes the product, its size, its full ingredient list and how to use it. Skincare is for external use. It helps the look and feel of skin and does not treat or prevent any condition. Do a patch test before you use a new product, and see a doctor if you have a skin condition or are pregnant or breastfeeding.

Prices and payment

Prices are in Malaysian ringgit and include any applicable taxes. The total you pay, including delivery, is shown before you press Pay. You can pay by FPX online banking or DuitNow QR (ToyyibPay), by Visa or Mastercard (Stripe), or by cash on delivery in Peninsular Malaysia (RM 5 handling).

Your order

You can review and correct your bag and your details before you press Pay. We acknowledge every order on screen and by email straight away. An order is accepted when we hand the parcel to the courier. If something you ordered is out of stock we tell you and refund what you paid for it.

Delivery

RM 7 in Peninsular Malaysia (1 to 4 working days after dispatch) and RM 18 to Sabah, Sarawak and Labuan (3 to 7 working days). Free over RM 100 and RM 150. See shipping and returns for the detail.

Returns and your rights

Sealed, unopened products can be returned within 15 days for a change of mind. Faulty, damaged or wrongly described goods can be returned and we replace or refund them. Nothing here limits your rights under the Consumer Protection Act 1999.

Personal data

See the privacy notice, in English and Bahasa Malaysia.

Law

These terms are governed by the laws of Malaysia.

Lumira Skin is a demo brand. No goods are sold and no money moves on this site.